GDL Warranty Policy

Warranty Period:

• The warranty period for GDL products is determined by online activation.

• Twelve (12) months for device, Six (6) months for battery, data cable, charger, earphone.

Coverage Includes:

• Manufacturing defects in materials and workmanship

• Functional failures under normal use conditions

Warranty Exclusions:

• Abnormal usage, improper storage, exposure to extreme temperature/moisture, unauthorized

repair or modification.

• Notification of defect not made within the valid warranty period.

• Tampered or removed serial number/date code.

• Use of incompatible or unauthorized accessories.

• Broken seals or evidence of tampering on battery enclosure.

• Physical wear, scratches, or external damage from normal usage.

• Changed or damaged warranty/sealed labels.

• Warranty period exceeded (365 days for handset).

• Services rendered by unauthorized parties.

• Damage from misuse, incorrect operation, accidents, lightning, water, fire, etc.

• Failure to follow product manual and instructions.

• Natural wear and tear from daily use.

DOA Policy

• Definition: A handset with hardware malfunction discovered by telecom operators/retailers

upon initial inspection (within 90 days of purchase).

• Action: A new handset with intact original packaging will be provided as a replacement.DAP Policy

• Definition: Hardware defect found within 7 days of end-customer purchase.

• Action: Replacement with a new unit including full box and accessories.

• Exclusions: Issues caused by physical damage, misuse, overvoltage, environmental factors, or

unauthorized repair are not covered.Service Network

GDL maintains an extensive service network across Bangladesh with authorized service centers. For a

complete list of service centers with addresses and contact numbers, please visit our Service Center

Locator.

Claim Process

• Service Request: Contact GDL customer care at 01713338392 or visit the nearest authorized service center.

• Documentation: Present your proof of purchase and warranty card.

• Assessment: Our technicians will evaluate the product.

• Resolution: Repair or replacement as determined by our service team.

What is the price of the GDL Cool in Bangladesh?

The latest Price of the GDL Cool in Bangladesh is 999 Taka . You can buy GDL Cool in Bangladesh at the best price from our imagine Website Or Outlet. You can get a home or office delivery facility also.